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Order
Processing Procedure; When will my order get shipped?
For standard FedEx Ground shipment, orders received before 12
Noon, Eastern time Monday through Friday are processed the same
day that we receive them. Orders received after 12 Noon, Eastern
are processed the next business day. If you request Overnight
or other expedited shipping, the cutoff time for same day processing
is 3 PM, Eastern time. Orders placed on weekends or holidays will
be shipped on the first available delivery day. Your credit card
will be billed when we confirm inventory is available for shipment.
Due to inventory issues, your shipment may be delayed for one
to three business days after receipt of your order. If the shipping
method you select will not be able to arrive to the destination
during the same week of the order, we reserve the right to hold
your shipment. In the event of inclement weather extremes, whether
heat, cold, snow, hurricanes, or other, we may hold your wine
order for a period of time until ideal conditions for shipping
arise. Your order is stored in our temperature controlled cellar
until it is shipped out. We can not control the storage conditions
in our carrier’s warehouse and do not want your orders sitting
in their warehouse over the weekend. Shopper's Vineyard assumes
no responsibility for goods damaged during shipping.
For orders over 10
cases please call to place your order.
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Delivery
Days: What day will my order be delivered?
If you request delivery of your package to a business address,
it will be delivered by FedEx Ground on Monday thru Friday. If
you request delivery of your package to a residential address,
it will be delivered by FedEx Home Delivery on Tuesday thru Saturday.
To see estimated delivery time from our store, see the bottom
of this page.
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Delivery
Status; Where is my order?
When an order is shipped, we send you an e-mail with your FedEx
tracking number. You can check the status of your order by visiting
FedEx.com
, and entering the tracking number. You can also call 1-800-GO
FEDEX, and give them your tracking number. If you are unable to
find your tracking number or did not give Shopper's Vineyard an
email address at the time of your order you may call us at 973-916-0707,
extension 119 or email us at info@shoppersvineyard.com
and we'll happily supply your tracking number, or track your package
for you.
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Store
Pick Up; How can I save on shipping?
You can save on shipping cost when you buy online and choose the
“Pick Up at Store” option while checking out. Just
place your order, and click the button “Pick Up at Store”
on the “Shipping Address” page, and we will prepare
your order for pick up at our bricks and mortar store, 875 Bloomfield
Avenue, Clifton, NJ 07012. Please call 973-916-0707, extension
119 or email us at info@shoppersvineyard.com
before you come in to confirm that your order has been processed
and readied for pickup.
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Shipping
Method: Can I change my shipping options?
You can, by indicating your desired method of shipment in the
“Special Instructions” text block of the “Set
Shipping Detail” section on page 1 of check out. If your
request results in additional charges, we will contact you for
approval prior to billing. If we can not accommodate your request,
we will notify you.
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Insurance;
Is my shipment insured?
We automatically add insurance to each order. This covers you
for any package lost or damaged in transit. You have the option
of declining this coverage. If you wish to waive the insurance,
you may do so by un-checking the box during the checkout process.
However, if you choose to waive this coverage, you are accepting
responsibility for any loss or damage, and are relieving shoppersvineyard.com
of all responsibility.
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Title/Ownership:
When do I assume ownership of the items ordered?
Title to, and ownership of, all goods and products passes from
Shoppers Vineyard to the purchaser in the State of New Jersey
and the purchaser takes all responsibility for the shipping it
from New Jersey to his/her home state. By arranging for transportation
of the goods and products, Shoppers Vineyard is providing a service
to, and acting on behalf of the purchaser. By utilizing this service
from Shoppers Vineyard, the purchaser is representing that he/she
is acting in a fashion compliant with his/her local and state
laws regarding the purchase, transportation and delivery of wine.
spirits, and beer. The purchaser represents that he/she has obtained
any required permission, paid any required fees, is working through
properly licensed intermediaries where required, is legally entitled
to take possession of products and is legally entitled to take
quantities ordered and once again authorizes that he/she is 21
years of age.
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Buyer
Responsibility; Who is Responsible?
The buyer is solely responsible for shipment of goods. By placing
an order with your credit card, you authorize Shopper's Vineyard
to act on your behalf in processing and shipping the order, including
engaging a common carrier to deliver your order.
Shopper's Vineyard assumes no responsibility for goods damaged
during shipping. See “Insurance”
above. Your shipment is automatically insured unless you decline
insurance.
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Product
Availability:
All wines featured in our online store are subject to availability.
However, fine wines are not produced on a large scale. Many vintage
wines are limited in availability and, when they go out of stock,
are usually not replaceable. New vintages and other similar wines
replace those that are no longer available. It is possible that
we may run out of an item. In that event, we will contact you
via email and allow you to substitute another product or allow
a vintage substitution.
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Returns/Cancellations:
Shopper’s Vineyard proudly guarantees the quality of our
products and services. Customer satisfaction is our first priority.
If for any reason you are dissatisfied with your order, please
contact us within 5 days of receipt of your order at info@shoppersvineyard.com.
Behind the computers, your order is packed and filled by real
humans. Because humans are imperfect we may sometimes make a mistake
in packing and filling your order. If you find any errors regarding
type of product or vintage, please call our customer service at
973-916-0707, extension 119 or email us at info@shoppersvineyard.com,
and we will arrange pickup of the incorrect product and reshipment
of the correct product with our apologies, hoping that you remember
the adage, “To err is human, to forgive divine”!
We store our wines under climate controlled conditions, and make
every effort to ensure that your order is in the finest condition.
However, every bottle is unique, and sometimes no matter how much
care is taken, a bottle goes bad. If you believe that a bottle
is bad, please reseal it leaving the contents in the bottle, then
call our customer service at 973-916-0707, extension 119 or email
us at info@shoppersvineyard.com,
and we will arrange pickup of the bad product and replacement
or credit. Do not open multiple bottles if you suspect a problem.
We can not take back any empty bottles or multiple bottles of
the same wine. As is the tradition in the wine trade, however,
all wines seven years or older are purchased at the buyer's risk.
Shopper’s Vineyard will not be held responsible.
If you wish to return your order for any other reason, please
call our customer service at 973-916-0707, extension 119 or email
us at info@shoppersvineyard.com.
Cancelled and/or returned orders are subject to a 25% restocking
and processing fee, in addition to any associated shipping charges.
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Signature:
Do I have to sign for my delivery? Or could I make a special delivery
request?
When your order is delivered, the person receiving will be required
to show identification proving that he or she is at least 21 years
old. For this reason, Shopper’s Vineyard will not ship to
PO Box addresses, or ship with instructions to “leave on
porch” or any instructions which will not allow a signature
to be obtained. If an order is returned for failure to provide
proper proof of age, the Buyer is responsible for payment of all
return shipping charges.
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Sales Tax;
Do I pay taxes on my order?
All orders picked up at the store or delivered within the state
of New Jersey are subject to applicable New Jersey sales tax.
For all deliveries outside the state of New Jersey, the Customer
is solely responsible for all taxes or fees levied by any taxing
authority in the State of delivery.
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States
We Ship To: Can I order if I don’t see my state listed?
Shopper’s
Vineyard only ships within the contiguous continental United States.
Shopper’s Vineyard does not ship to the states of: Alaska,
Hawaii, Indiana, Kentucky, Maryland, Massachusetts, New Hampshire,
Tennessee, or Utah. Nor, do we ship to Puerto Rico, or other countries.
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Determining
your Shipping Charges:
To find your exact shipping charges, you must determine two factors
— the shipping unit value of your order AND your shipping
zone.
Shipping Unit Value:
Most bottles have a shipping unit value of 1. Some bottles, which
because of size or shape, require additional space, packaging
materials, or special handling have been assigned higher shipping
unit values. Any products assigned higher values will be labeled
so on the product pages. Any item not displaying a shipping unit
value may be assumed to have a value of 1.
Shipping Zone:
Your shipping zone is based on the first three digits of your
Zip Code. If you have visited our web site before you may remember
that we formerly listed rates by state, rather than Zip Code,
and that we have expanded the number of zones from 4 to 7 zones.
These modifications were made to reflect recent changes in rate
structure made by FedEx; and to offer more accurate rates based
on actual distances traveled. Locate your zip code in the chart
below, and it will give you your shipping zone. As examples:
- New York, NY 10021:
100 are the first three digits. In the table and you will find
an entry 060-127. Since 100 falls in that range, the shipping
zone would be Zone 1.
- Chicago, IL 60637:
606 are the first three digits. In the table and you will find
an entry 600-639. Since 606 falls in that range, the shipping
zone would be Zone 4.
- Beverly Hills 90210:
902 are the first three digits. In the table and you will find
an entry 885-966. Since 902 falls in that range, the shipping
zone would be Zone 7.
When you have both
the Shipping Unit value of your order and your Shipping Zone,
look on the table to find your exact charges. For rates for larger
shipments, or if you have any questions, please call us at 973-916-0707,
extension 119, or email us at info@shoppersvineyard.com.
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